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NEW EXPANDED HOURS

the Diabetes Education Program

Stopping the epidemic

            Starts with education

Diabetes Educators bring vast clinical experience that enables them to cover a  broad range of diabetes education topics with each patient.

The Diabetes Crisis

Diabetes is a Highly Prevalent and Costly Chronic Disease.

Diabetes self-management education and training are crucial to improving patient outcomes.

The incidence of diabetes is growing at an alarming rate, and the need for education is more critical than ever.

Collaboration between Diabetes Educators and healthcare professionals helps empower patients with or at risk for diabetes to successfully manage the disease.

Patient Device Training

Diabetes Educator-led training, held in Heights Medical Office, for patients prescribed brand specific diabetes products about how to properly use their injection devices.

Diabetes Educators Will

  • Demonstrate how to properly inject using brand specific devices
  • Provide hands-on guidance and refresher training

Diabetes Academy

A patient-focused educational event conducted by Diabetes Educators at Heights Medical.

Diabetes Academy offers

  • Successful diabetes self-management strategies for patients
  • Complimentary diabetes education materials

SPEAK UP

S peak up if you have questions or concerns and if you don’t understand, ask again. It’s your body and you have the right to know.

P ay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.

E ducate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.

A sk a trusted family member or friend to be your advocate.

K now what medications you take and why you take them. Medication errors are the most common health care mistakes.

 

U se a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by JCAHO.

P articipate in all decisions about your treatment. You are the center of the health care team.

Quit Smoking

Within minutes

         of quitting…

    your heart rate improves.

12 Hours after quitting…

carbon monoxide level in your blood drops to normal.

 2 weeks to months after quitting…

your heart attack risk begins to decrease.

1 to months after quitting…

your coughing and shortness of breath decrease.

year after quitting…

your added risk of coronary heart disease is half that of a smoker’s.

years after quitting…

over the next 5 to 15 years, your risk of stroke is decreased to that of nonsmoker’s.

10 years after quitting…

your lung cancer death rate is about half that of a smoker’s.

15 years after quitting…

your risk of coronary artery disease is back to that  of a nonsmoker’s.

Protecting Your Medical Identity

Most people are aware of the risk of identity theft related to financial records, social security number, etc. As a recipient of healthcare services, you also need to be aware of the risk of other people using your identity to obtain medical services under your insurance coverage. Medical Identity Theft is a real risk in our society and the consequences can be very serious. For example, if a person uses your identity to obtain services, your medical record may be compromised by the other person receiving treatment for illness that would be contradictory to your history.

Due to these risks, our office takes precautions to help protect your medical identity. This includes requiring our admissions staff to require that you show photo identification at the point of admission or at the point of your first visit. Please be understanding of our staff when they ask for your ID, as it is part of the process to help protect your Medical Identity. You should also be proactive in guarding and protecting your insurance numbers, Medicare number, and Social Security number.

You should be aware and watch for the following Red Flags as possible signs of Medical Identity Theft. If you become aware of any of these areas of concern, please let us know so we can assist you in making the necessary corrections and notifications of appropriate government agencies. If you prefer, we also encourage you to contact the Federal Trade Commission at 877-FTC-HELP to report any issues.

  • You receive a bill or a notice of insurance benefits (Explanation of Benefits EOB)  for services you did not receive.
  • You receive a collection notice from a bill collector for a bill that you think does not relate to services you received
  • Your insurance company notifies you that coverage for legitimate hospital stays is denied because insurance benefits have been depleted or a lifetime cap has been reached.
  • You notice information added to your credit report by a healthcare provider or insurer.
  • You receive an inquiry from an insurance fraud investigator or a Law enforcement agency.

Please take every measure to keep your identity…your identity.

Heights Medical is Your Patient-Centered Medical Home

As a Patient-Centered Medical Home, Heights Medical follows best practices to provide continuous and coordinated care to all of our patients with the goal of improving health outcomes.

A Patient-Centered Medical Home means that you are at the center of your health care and Heights Medical uses a team approach, led by your personal physician, to coordinate your care. Other members of the care team include physician assistants, nurse practitioners, nurses, health educators and case managers.

As your medical home we will know you and your family, work with external specialists as needed, track your health information using an Electronic Health Record and be accessible with convenient office hours.

Our responsibilities in a Patient-Centered Medical Home are:

  • To listen to your questions and concerns and to explain disease, treatment, and results in an easy-to-understand way.
  • To coordinate your overall care, sending you to trusted specialists if needed.
  • To provide you with same day appointments whenever possible.
  • To provide instruction on how to access the care you need when the office is not open.
  • To provide clear instructions about your treatment goals and future plans for every visit.

Your responsibilities in a Patient-Centered Medical Home are:

  • To ask questions and be active in your care.
  • To provide your health history, and other important information, including any changes in your health.
  • To inform us whenever there is a problem with a medication you are taking.
  • To call our office first with your health concerns unless it is an emergency.
  • To inform us whenever you utilize any other health system such as the emergency room or a self-referral to a specialist.
  • To have a clear understanding about your treatment goals and future health goals.

Health Hints for the International Traveler

The Center of Disease Control’s (CDC) recommendations for international travelers apply primarily to vaccinations and prophylactic measures for U.S. travelers planning to visit areas of the world where diseases such as polio, typhoid fever, yellow fever, viral hepatitis, and malaria occur.

In general, the risk of acquiring illness when engaging in international travel depends on the areas of the world to be visited. Travelers to developing countries are at greater risk that those who travel to developed areas. Personal and specific preventive measures against certain diseases may require advance planning and advice from your physician. Our professional staff at Heights Medical can provide a vaccine required for traveling to specific countries. We can also prescribe the necessary medication and answer all questions regarding travel to high risk areas.

Minimize your risk for travel illness by scheduling an appointment with our office.

Free Audiometric Evaluation

Don’t let POOR HEARING be the reason for missing out on the many wonderful messages of life.

If you think you can’t hear well, ask us how we can refer you for a

FREE

Complete Audiometric Evaluation

PCMH – A Home for All Your Healthcare Needs

INTRODUCING PERSONALIZED HEALTH CARE

You’re not alone if you haven’t heard of a PCMH before. PCMH stands for a Patient-Centered Medical Home. It’s a medical practice that uses a team-based approach led by your doctor to make it easier for you to access the care, information and assistance you need, when you need it.

Now through your current Horizon Blue Cross Blue Shield of New Jersey coverage, you have the benefit of working with a doctor whose practice is part of a national effort to improve health care across the country. As part of a PCMH, you will receive:

  • More coordinated, personalized health care.
  • Comprehensive care that supports you and strengthens your relationship with your doctor.

What does this mean to you? Care you need, when you need it.

  • The focus is on you – helping you get the care you need, when you need it. Your doctor will direct a team of health professionals, including specialist.
  • A Care Coordinator will coordinate your care, offer support, information and assistance to you. Focusing on your needs including prevention, communication and education.
  • Frequent communication within your team about your care allows your doctor to closely monitor your health and respond to your needs. This is great news, especially for those with chronic health conditions to help them get all the care they need, as well as prevention.
  • You will have more ways to be in touch with your team by phone, e-mail and in person.
  • New health technology will give your team the key medical information they need about you during visits and when it is needed the most. Your health record is available to you any time.

Together, your PCMH team will:

  • Provide a simpler, less confusing approach to your health care.
  • Help you access the support and resources you need for prevention, wellness and ongoing treatment.
  • Partner with you to help you live healthier.
  • Help ensure that follow-up care is received after a medical/Emergency Room (ER) visit or hospital discharge.

Keep us in the loop

Not sure if it’s a medical emergency? Call Heights Medical as your first point of contact. After an ER visit, check in with Heights Medical as soon as possible, so they can assist with any needed follow-up care.

You’re never alone

Heights Medical, a PCMH is designed to keep you at the center of all the care you need. Your doctor and your team welcome the chance to get to know you better, answer your questions and work with you to create a care plan based on your health goals.

Call us First

phoneall us first!

24-7-365

Prior to going to the Emergency Room                

  • Call us Off Hours! Our Answering Service will connect you to one of our providers,
    If ER is necessary we can facilitate your care
 
  • We have open access appointments for any medical problem
288 Boulevard ss Hasbrouck Heights, NJ 07604
        P: 201-288-6781 ss  F: 201-288-2734
              www.heightsmedical.com
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